Frequently Asked Questions
Everything you need to know about shopping with Hampshire County Council.
What are your standard delivery times and costs?
Standard delivery typically takes 3-5 working days via Royal Mail or courier. Shipping costs are calculated at checkout based on the weight and dimensions of your order.
Can I return an item if I change my mind?
Yes, we offer a 28-day return policy for most items, provided they are in their original, unused condition. Please note that some personalized or perishable goods may be exempt.
What payment methods do you accept?
We accept all major credit and debit cards, including Visa, Mastercard, and American Express, as well as secure payments via digital wallets.
How can I track the status of my order?
Once your order has been dispatched, you will receive a confirmation email containing a tracking number and a link to the carrier's website.
Do you offer international shipping?
Currently, the Hampshire County Council Shop primarily ships within the United Kingdom. Please contact our support team for specific inquiries regarding overseas delivery.
Are your products sourced sustainably?
We are committed to supporting local suppliers and eco-friendly practices. Many of our products are sourced within Hampshire to reduce carbon footprints and support the local economy.